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Credit Controller

Job details

  • Reference
  • AJ40789
  • Location
  • Eastleigh, Hampshire
  • Salary
  • £19000 - £21000 per annum
  • Job Type
  • Permanent
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CMA Recruitment Group are working with a dynamic and successful organisation based in Eastleigh, who due to growth are looking for a Collections Advisor on a permanent, full-time basis.

Working as part of a busy team, you will report into a manager and have ownership of your own portfolio of clients while also working as a team to meet business targets.

Responsibilities will include;

  • Manage a portfolio of live, current and overdue debit balance customer accounts.
  • Resolve queries in a timely and satisfactory manner.
  • Manage own workload and prioritise work to meet business targets and team KPIs.
  • Liaise with clients and provide updates on customer accounts.
  • Maintain quality and professionalism whist accurately controlling ledgers.
  • Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the collections process as smoothly as possible.
  • Facilitate and record escalations to the Collections Team Leader.
  • Perform against targets individually whilst contributing to the overall productivity of the team.
  • Resolve collections issues, disputes and queries.
  • Ensure that issues outside the standard processes are escalated to the Collections Team Leader.
  • Identify trends and suggest improvements to team processes and strategy.
  • Any duty you may be asked to perform as part of a special project.

This is an excellent opportunity to join a successful and growing organisation that support their employees and can offer long-term opportunities and career progression.

CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn't discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. If you haven't heard from us within 5 working days please assume that you have not been successful.